Returns/Exchanges are accepted within 14 days of delivery for eligible items. The 14-day period starts from the date the order is delivered to you. To be eligible for a return/exchange, items must meet the conditions listed below:

1. Items must be unused, unwashed, and in the same condition that you received them.

2. All original tags, labels, and packaging must be intact and attached.

3. Items showing signs of wear, makeup, odours, or damage may be rejected.

4. If the product purchased has gone on discount after your purchase, no refund will be issued for the price difference during the exchange process.

Allow 3–5 business days for return inspection and approval, plus 5–7 business days for refunds to appear in your original payment method (prepaid) or for bank transfers/store credit in the case of COD.

Note: All returns are subject to inspection. Once we receive and verify the item’s condition, we’ll notify you and process your refund or exchange.

For prepaid orders, refunds will be issued directly to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via UPI transfer. Our team will reach out to you via both email and WhatsApp to confirm your phone number for the UPI refund. Please keep an eye out for this communication and confirm at the earliest to ensure your refund is processed without delay.

Please allow 3–5 business days for return inspection and approval, followed by 5–7 business days for the refund to reflect in your original payment method (for prepaid orders) or for the UPI transfer/store credit in the case of COD orders.

Kindly note that refunds are initiated only after the returned item has passed our quality check. Any charges applied at the time of COD will not be refunded.

The following are not eligible for return/exchange:

1. Digital gift cards (non-refundable)
2. Items clearly marked “final sale” or “non-returnable” on the product page
3. Personalised or made-to-order items (if applicable)
4. Accessories or small items explicitly excluded on the product page

Log into your Sunday Story account, go to My Orders, select the order and follow the Return/Exchange steps;
or
Send us an email at hello@sundaystory.in with your order number, the item(s) you wish to return, and we will log the return for you:)

If your product is faulty, damaged in transit, or incorrect, please contact us within 24 hours of delivery with photos and your order details. We will investigate and, if validated, offer a replacement or full refund.

An exchange request may be declined if the returned item:

• Is used or washed
• Is not in the same condition as received
• Is missing original tags, labels, or packaging
• Shows signs of wear, makeup stains, odours, or damage

If an exchange is not approved due to any of the above reasons, our team will reach out to you via email and/or WhatsApp to confirm whether you would like the product to be sent back to you.

If you choose to have the item returned, a shipping fee will be applicable as follows:

• Metro Cities: ₹150
• Non-Metro Cities (excluding North East & J&K): ₹200
• North East & J&K: ₹250

Please note that the return process for the rejected item will only begin once the shipping fee is paid. If the customer does not opt to have the item shipped back, Sunday Story reserves the right to dispose of the product as deemed appropriate.

For purchases made using bundle or cart-value offers (e.g., discounts unlocked on spending ₹8,000 or more), refunds will be adjusted if the original bundle conditions are no longer met due to a partial return.

How it works:

• If you purchased multiple items to qualify for a bundle discount and return one or more of those items, the discount benefit applied to the remaining product(s) will be reversed.
  
• The refund amount will reflect the original (pre-bundle-discount) price of the returned item, after adjusting for the benefit availed.
  

Example:
If you purchased two items worth ₹4,000 each (₹8,000 total) and received a bundle discount bringing each item to ₹3,800, and you return one item — your refund will be ₹3,600 (after reversing the bundle benefit), not ₹3,800.

Alternatively, you may opt to receive a store credit/gift card for the full amount paid for the returned item (₹3,800 in this example).

Important notes:

• This applies only to bundle/cart-value discounts and only in cases of refunds.
  
• Exchanges on bundled items are not affected and can be done without any adjustment.
  
• Other discounts or promotions are not impacted by this policy.
  

This is to ensure fair use of bundle offers, which are applied based on specific purchase conditions.

Return Window: The 14-day return period begins from the date your order is delivered.

Condition of Returns: Returned items must be unused, unwashed, and in their original condition with tags and packaging intact. Items that don’t meet these requirements may not be accepted.

Price Changes & Discounts: If the product purchased has gone on discount after your purchase, no refund will be issued for the price difference during the exchange process.

Multiple Returns: If you return multiple orders or items separately, please ensure each has its corresponding order details for accurate processing.

Processing Times: Refunds or exchanges are processed only after the returned item passes our quality check. Please allow 5–7 business days for the refund to reflect once approved.

Exchange Availability: Exchanges are subject to stock availability. If the requested size or item is unavailable, we will issue a refund or store credit.

Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Promotional & Sale Items: Items purchased during sales or with discounts may have different return eligibility - please check the product page for details.

Courier Delays: Sunday Story is not liable for delays caused by courier or logistics partners once your order has been dispatched.

Policy Updates: Sunday Story reserves the right to modify or update this policy at any time. The version available on our website will always reflect the most current terms.

Unapproved Exchanges: In cases where an exchange request is not approved due to the returned item not meeting our exchange criteria (such as being used, washed, damaged, or missing tags/packaging), our team will reach out to you to confirm whether you would like the item to be sent back to you. If you choose to have the product returned, a shipping fee will be applicable as per the following:

• Metro Cities: ₹100
• Non-Metro Cities (excluding North East & J&K): ₹150
• North East & J&K: ₹200

If the customer does not opt to have the item shipped back, Sunday Story reserves the right to dispose of the product as deemed appropriate.