Returns/Exchanges are accepted within 14 days of delivery for eligible items. The 14-day period starts from the date the order is delivered to you. To be eligible for a return/exchange, items must meet the conditions listed below:

1. Items must be unused, unwashed, and in the same condition that you received them.

2. All original tags, labels, and packaging must be intact and attached.

3. Items showing signs of wear, makeup, odors, or damage may be rejected.

Allow 3–5 business days for return inspection and approval, plus 5–7 business days for refunds to appear in your original payment method (prepaid) or for bank transfers/store credit in the case of COD. Note: All returns are subject to inspection. Once we receive and verify the item’s condition, we’ll notify you and process your refund or exchange.

For prepaid orders, refunds will be issued directly to your original payment method.

For Cash on Delivery (COD) orders, we’ll process refunds via bank transfer. At Sunday Story, we use Partial Cash on Delivery (COD) as our default payment option to make shopping simple and secure. You just pay a small portion of your order amount online to confirm your purchase, and the remaining balance when your order is delivered. The small advance helps us cover delivery and handling costs -allowing us to keep shipping free for everyone. Please note, this partial payment is non-refundable, even if the order is returned or cancelled.

Please allow 3–5 business days for return inspection and approval, plus 5–7 business days for refunds to appear in your original payment method (prepaid) or for bank transfers/store credit in the case of COD
Note: Refunds will only be initiated after the returned item has passed our quality check.

The following are not eligible for return/exchange:

1. Digital gift cards (non-refundable)
2. Items clearly marked “final sale” or “non-returnable” on the product page
3. Personalised or made-to-order items (if applicable)
4. Accessories or small items explicitly excluded on the product page

Log into your Sunday Story account, go to My Orders, select the order and follow the Return/Exchange steps;
or
Send us an email at hello@sundaystory.in with your order number, the item(s) you wish to return, and we will log the return for you:)

If your product is faulty, damaged in transit, or incorrect, please contact us within 24 hours of delivery with photos and your order details. We will investigate and, if validated, offer a replacement or full refund.

Return Window: The 14-day return period begins from the date your order is delivered.

Condition of Returns: Returned items must be unused, unwashed, and in their original condition with tags and packaging intact. Items that don’t meet these requirements may not be accepted.

Multiple Returns: If you return multiple orders or items separately, please ensure each has its corresponding order details for accurate processing.
Partial COD: Amounts collected as a deposit for COD will not be refunded.

Processing Times: Refunds or exchanges are processed only after the returned item passes our quality check. Please allow 5–7 business days for the refund to reflect once approved.

Exchange Availability: Exchanges are subject to stock availability. If the requested size or item is unavailable, we will issue a refund or store credit.

Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Promotional & Sale Items: Items purchased during sales or with discounts may have different return eligibility - please check the product page for details.

Courier Delays: Sunday Story is not liable for delays caused by courier or logistics partners once your order has been dispatched.

Policy Updates: Sunday Story reserves the right to modify or update this policy at any time. The version available on our website will always reflect the most current terms.