Returns and exchanges are accepted within 14 days of delivery for eligible items. The 14-day period begins from the date your order is delivered.

To be eligible for a return or exchange, your item must meet the following conditions:

1. The item must be unused, unwashed, and in the same condition in which it was received.
2. All original trims, tags, and labels must be intact and attached.
3. Items showing signs of wear, makeup stains, odours, or damage may not be accepted.
4. If the product goes on sale after your purchase, the price difference will not be refunded or adjusted during an exchange.

Returns

• A ₹100 return processing fee is applicable on all return requests and will be deducted from your final refund amount.
• Once we receive your returned item, please allow 1–2 business days for inspection and approval, followed by an additional 1–2 business days for your refund to be processed.

Exchanges

• Your first exchange is complimentary.
• Any subsequent exchange for the same order will incur a nominal ₹100 exchange fee.

Please Note: All returns and exchanges are subject to inspection. Once we receive and verify the item's condition, we'll notify you and proceed with your refund or exchange accordingly.

Please allow 1–2 business days for return inspection and approval, plus an additional 1–2 business days for the refund to be processed. All refunds are processed only after inspection and approval of the returned garments is complete.

For refunds, you may choose between:

• UPI/Bank Refund – Processed to your preferred UPI ID, phone number, or bank account. A ₹100 return charge will be deducted from the final refund amount.

• Store Credit – Opt for store credits instead and enjoy no return charges, plus an additional ₹200 bonus store credit added to your refund value.

Once your return request is registered, our team will reach out to confirm your preferred refund method and required details.

We also offer the option to process refunds via bank transfer upon request.

For items purchased with a bundle discount, please refer to “A Note on Returning Products Bought with a Bundle Discount” for more information on how refund amounts are calculated.

To ensure safe transit and a successful return, please ensure the following:

• Items must be unused, unwashed, and in the same condition that you received them
  
• All original trims, tags, and labels must be intact and attached
  
• The item must be returned in the original packaging it was delivered in. Failure to do so will result in a ₹100 charge being deducted from your refund, if applicable
  
• Items showing signs of wear, makeup, odours, stains, or damage may not qualify for a refund or exchange

The following are not eligible for return/exchange:

1. Digital gift cards (non-refundable)
2. Items clearly marked “final sale” or “non-returnable” on the product page
3. Personalised or made-to-order items (if applicable)
4. Accessories or small items explicitly excluded on the product page

To register a return or exchange, simply use this link.

If your product is faulty, damaged in transit, or incorrect, please contact us within 24 hours of delivery with photos and your order details. We will investigate and, if validated, offer a replacement or full refund.

An exchange request may be declined if the returned item:

• Is used or washed
• Is not in the same condition as received
• Is missing original tags, labels, or packaging
• Shows signs of wear, makeup stains, odours, or damage

If an exchange is not approved due to any of the above reasons, our team will reach out to you via email and/or WhatsApp to confirm whether you would like the product to be sent back to you.

If you choose to have the item returned, a shipping fee will be applicable as follows:

• Metro Cities: ₹150
• Non-Metro Cities (excluding North East & J&K): ₹200
• North East & J&K: ₹250

Please note that the return process for the rejected item will only begin once the shipping fee is paid. If the customer does not opt to have the item shipped back, Sunday Story reserves the right to dispose of the product as deemed appropriate.

For purchases made using bundle or cart-value offers (e.g., discounts unlocked on spending ₹8,000 or more), refunds will be adjusted if the original bundle conditions are no longer met due to a partial return.

How it works:

• If you purchased multiple items to qualify for a bundle discount and return one or more of those items, the discount benefit applied to the remaining product(s) will be reversed.
  
• The refund amount will reflect the original (pre-bundle-discount) price of the returned item, after adjusting for the benefit availed.
  

Example:
If you purchased two items worth ₹4,000 each (₹8,000 total) and received a bundle discount bringing each item to ₹3,800, and you return one item — your refund will be ₹3,600 (after reversing the bundle benefit), not ₹3,800.

Alternatively, you may opt to receive a store credit/gift card for the full amount paid for the returned item (₹3,800 in this example).

Important notes:

• This applies only to bundle/cart-value discounts and only in cases of refunds.
  
• Exchanges on bundled items are not affected and can be done without any adjustment.
  
• Other discounts or promotions are not impacted by this policy.
  

This is to ensure fair use of bundle offers, which are applied based on specific purchase conditions.

Return Window: The 14-day return period begins from the date your order is delivered.

Condition of Returns: Returned items must be unused, unwashed, and in their original condition with tags and packaging intact. Items that don’t meet these requirements may not be accepted.

Price Changes & Discounts: If the product purchased has gone on discount after your purchase, no refund will be issued for the price difference during the exchange process.

Return Shipping fee: a ₹100 return shipping fee will be deducted from your refund amount.

Multiple Returns: If you return multiple orders or items separately, please ensure each has its corresponding order details for accurate processing.

Processing Times: Refunds or exchanges are processed only after the returned item passes our quality check. Please allow 1-2 business days for the refund to reflect once approved.

Exchange Availability: Exchanges are subject to stock availability. If the requested size or item is unavailable, we will issue a refund or store credit.

Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Promotional & Sale Items: Items purchased during sales or with discounts may have different return eligibility - please check the product page for details.

Courier Delays: Sunday Story is not liable for delays caused by courier or logistics partners once your order has been dispatched.

Policy Updates: Sunday Story reserves the right to modify or update this policy at any time. The version available on our website will always reflect the most current terms.

Unapproved Exchanges: In cases where an exchange request is not approved due to the returned item not meeting our exchange criteria (such as being used, washed, damaged, or missing tags/packaging), our team will reach out to you to confirm whether you would like the item to be sent back to you. If you choose to have the product returned, a shipping fee will be applicable as per the following:

• Metro Cities: ₹100
• Non-Metro Cities (excluding North East & J&K): ₹150
• North East & J&K: ₹200

If the customer does not opt to have the item shipped back, Sunday Story reserves the right to dispose of the product as deemed appropriate.